Managing conflict more effectively

Workshop Content:

• Skills on how to deal with conflict.
• Recognising our own emotional state and how to manage it.
• How to develop empathy and understanding for other people positions.
• Active listening.
• Compromise.

Workshop Description:

• In large organisations, conflict is unfortunately inevitable.  This can be down to mismatched personalities, differences in opinion, work/life stress and miscommunication. If not resolved, conflict can cause a breakdown in relationships, stress and a loss in confidence.

Facilitator Bio:

• Charlotte Grundy is a communications skills expert, confidence coach and mentor with a firm belief in helping individuals achieve successful and fulfilling lives both professionally and personally. Over the last 11 years, Charlotte has worked with clients who struggle with confidence and general communication concerns. Charlotte is a professionally trained actress, graduating from the Birmingham School of Speech and Drama in 2007. Since leaving drama school, Charlotte has had an extensive career as a presenter and voice over artist, completing projects for British Gas, BMW, Bidwell’s and Countryside properties to name a few. In 2013, established her own business adapting her training to create her own exercises and techniques. Charlotte also has a passion for human relationships. “I have studied human behaviour to gain a better understanding of how humans interact. Included in my training are exercises to develop this understanding along with self-awareness, enabling you to adapt your behaviour to communicate more effectively with the people around us even in challenging situations.”

Upcoming Dates: