Building Confidence In Your Interpersonal Skills

Workshop Content:

• Body Language or Non–verbal Communication
• Active Listening
• Open and Closed Questions
• Verbal Communication 
• Perspectives and Empathy – Understand when and how to show empathy.  

Workshop Description:

• The aim of this interactive workshop is to improve the doctor-patient relationship by developing the doctor’s communication skills.  The workshop is delivered through teaching, role play and feedback. The NHS is focused on a more patient centred approach, so it is vital that medical professionals understand how to build an open, trusting rapport with their patient through active listening, understanding, clear speech and empathy. This interpersonal skills workshop has been designed to develop the participants’ knowledge, skill and confidence in the different styles of communication. We address verbal, non-verbal and para-verbal communication and how all three need to work together and complement each other to produce effortless and effective communication.

Facilitator Bio:

• Charlotte Grundy is a communications skills expert, confidence coach and mentor with a firm belief in helping individuals achieve successful and fulfilling lives both professionally and personally. Over the last 11 years, Charlotte has worked with clients who struggle with confidence and general communication concerns. Charlotte is a professionally trained actress, graduating from the Birmingham School of Speech and Drama in 2007. Since leaving drama school, Charlotte has had an extensive career as a presenter and voice over artist, completing projects for British Gas, BMW, Bidwell’s and Countryside properties to name a few. In 2013, established her own business adapting her training to create her own exercises and techniques. Charlotte also has a passion for human relationships. “I have studied human behaviour to gain a better understanding of how humans interact. Included in my training are exercises to develop this understanding along with self-awareness, enabling you to adapt your behaviour to communicate more effectively with the people around us even in challenging situations.”

Upcoming Dates: