Types of Interventions
The Quality and Commissioning Team aims to support the management of Education and Training concerns in a number of ways. Should a concern be deemed high risk through the risk management process outlined above, there are a number of interventions available to support improvements:
To provide an urgent response to suspected significant concerns.
To focus on the quality of a single clinical learning environment; face to face meetings with learners and educators.
Senior panel members with expert and external input; lay input and other input as appropriate.
Prompts rapid action; raises awareness of concerns, usually at executive/board level.
To explore an education and training programme at a local office-wide level.
Multiple meetings or use of a single lead site (using teaching events may limit impact on providers); face to face ‘focus group’ approach with learners (and sometimes educators).
Small team with clinical input led by senior clinical faculty but not the School faculty.
Understanding of common concerns across multiple sites and where there are site-specific issues; allows comparison of quality across the local office patch.
To clarify concerns from learners’ and/or educators’ perspectives within a specific, clinical learning environment especially if concerns may be contentious (for example undermining).
One to one as a ‘drop in’ clinic or group meeting, virtual or face to face in the placement provider setting.
Engagement with learners and/or educators and provides an opportunity to voice concerns.
Engagement meeting with medical and/or LEP healthcare professional LEP education leads. The meeting may include the Postgraduate Dean, Associate Dean, Head of Quality, Chief Executive Officer, Medical Director, Director of Medical Education, Medical Education Manager, Chief Nurse, Head of Learning and Development.
Improve Senior Leader Engagement with and commitment to the education and training quality agenda where there is evidence that this is at risk; improves relationships.