How Different Cultures Affect Communication 

Workshop Content:

• What do we mean by cultural communication.
• NHS Culture
• Patient expectations
• Why are communication skills so important.
• Rapport building / Small talk
• Improving verbal communication
• Idioms and colloquialisms
• Verbal communication
• Perspectives
• Effective body language and gestures
• How to show empathy
• Breaking bad news

Workshop Description:

• Arriving in the UK to work within the NHS could be intimidating all on its own but throw in cultural differences and this can create all sorts of challenges.  This workshop concentrates on understanding the British culture surrounding the NHS and the challenges faced by doctors starting their career.

• This interactive workshop concentrates on understanding the British culture surrounding the NHS and the challenges faced by doctors starting their career.

Facilitator Bio:

• Charlotte Grundy is a communications skills expert, confidence coach and mentor with a firm belief in helping individuals achieve successful and fulfilling lives both professionally and personally. Over the last 11 years, Charlotte has worked with clients who struggle with confidence and general communication concerns. Charlotte is a professionally trained actress, graduating from the Birmingham School of Speech and Drama in 2007. Since leaving drama school, Charlotte has had an extensive career as a presenter and voice over artist, completing projects for British Gas, BMW, Bidwell’s and Countryside properties to name a few. In 2013, established her own business adapting her training to create her own exercises and techniques. Charlotte also has a passion for human relationships. “I have studied human behaviour to gain a better understanding of how humans interact. Included in my training are exercises to develop this understanding along with self-awareness, enabling you to adapt your behaviour to communicate more effectively with the people around us even in challenging situations.”

Upcoming Dates: