Communication Skills Workshops
All communication skills workshops are aimed primarily at International Medical Graduates (IMG). However, please email psw.eoe@hee.nhs.uk if you feel you would benefit from one of the PSW communication skills workshops.
Please note that the workshops that the Professional Support and Well-being Service hold for IMGs have a strict criteria of eligibility. We are currently only able to allocate spaces to IMGs that are:
- Health Education England, East of England trainee doctors and;
- Medical Training Initiative (MTI) doctors
For further information regarding IMGs, please click here
Communication Skills Workshops for 2023-24 - all workshops below are run virtually
Current workshops that can booked onto
| Focus | Dates 2023-24 | Times | Facilitator |
Booking links |
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| Interpersonal Skills workshop with Charlotte Grundy | Tuesday 26 September | 10:00 - 15:00 | Charlotte Grundy | https://healtheducationyh.onlinesurveys.ac.uk/communication-skills-workshop-interpersonal-skills-26-se | |
| Clinical Communication Skills Workshop with Mandy Williams | Thursday 21 September | 09:00 - 16:00 | Mandy Williams | **CANCELLED** | |
| Open questions and coaching workshop with Charlotte Grundy | Tuesday 31 October | 09:00 - 16:00 | Charlotte Grundy |
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| Interpersonal Skills workshop with Charlotte Grundy | Tuesday 7 November | 10:00 - 15:00 | Charlotte Grundy |
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| Clinical Communication Skills Workshop with Mandy Williams | Tuesday 21 November | 09:00 - 16:00 | Mandy Williams |
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| Dealing with Empathy and conflict workshop with Charlotte Grundy | Tuesday 5 December | 09:00m - 16:00 | Charlotte Grundy |
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None of the dates are suitable? Please add your name to the Communication Skills Workshop Mailing List Communication Skills : Mailing List
Further information on each of the Communication Skills Workshops below...
The day will be focussing on body language, non-verbal cues, tone of voice, open questions. The workshop will be fun and interactive with games and lots of opportunity to practice the skills learnt throughout the day. There are 15 spaces available and would expect commitment to attend once a place has been confirmed.
Who can attend?
Health Education England East of England doctor or dentist in training or Medical Training Initiative Doctor that are International Medical Graduates (IMGs)
HEE EoE GP Trainees ST3 IMGs (ST1 and ST2 will be able to access other workshops put on by the GP School)
The workshop will cover broadly the following areas:
- Non-verbal Communication, otherwise known as Body Language
- Verbal Communication, otherwise known as Speech
- Active Listening
- Questions. The benefits of Open and Closed questioning
- Empathy
The day builds on interpersonal skills and provides feedback in how to put communication skills into practice. Course objectives will cover impact of structure, effective history taking, explanation planning and shared decision making. There are 15 spaces available.
Who can attend?
Health Education England East of England doctor or dentist in training or Medical Training Initiative Doctor that are International Medical Graduates (IMGs)
HEE EoE GP Trainees ST3 IMGs (ST1 and ST2 will be able to access other workshops put on by the GP School)
The workshop will cover the following areas:
- Challenges in effective consultations
- Patient centred interviews: identifying effective skills and structure
- Putting skills into practice through role-play
- Adapting to different challenges
Who can attend?
- Health Education England, East of England trainee doctors and;
- Medical Training Initiative (MTI) doctors
The course will address will cover 2 topic areas in a full day session.
| Empathy: 09:00 - 12:00 | Dealing with conflict : 13:00 - 16:00 | |
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Each topic will be discussed, with advice and techniques on how to deal and resolve conflict whilst maintaining positivity and confidence.
Role play with an actor will allow the delegates to practice what they have learnt and hear constructive feedback to help with their progression.
Who can attend?
- Health Education England, East of England trainee doctors and;
- Medical Training Initiative (MTI) doctors
The course will address will cover 2 topic areas in a full day session.
| Open and Coaching Questions: 09:00 - 12:00 | Empathy: 13:00 - 16:00 | |
| The course will address |
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Each topic will be discussed, with advice and techniques on how to deal and resolve conflict whilst maintaining positivity and confidence.
Role play with an actor will allow the delegates to practice what they have learnt and hear constructive feedback to help with their progression.
Charlotte Grundy
Charlotte Grundy, founder of Point Taken Consultancy, is a confidence coach and mentor with a firm belief in helping individuals achieve successful and fulfilling lives both professionally and personally. Over the last 8 years, Charlotte has worked with clients who struggle with vocal confidence and general communication concerns.
Charlotte’s aim is to give you bespoke training and techniques to achieve your personal goals of communicating clearly, effectively with confidence and personality. Charlotte is a professionally trained actress, graduating from the Birmingham School of Speech and Drama in 2007.
Mandy Williams
Mandy Williams is an experienced nurse, coach, and trainer with over 35 years of experience of working in the health service. Mandy’s area of expertise is clinical communication skills, working with individuals and groups to recognise and develop skills for effective patient centred interviews and professional interactions.
Mandy works with undergraduate medical students at Cambridge University Hospital Trust (CUH), is a facilitator on the National Advanced Communication Skills Course for senior clinicians and provides individual coaching and workshops for Health Education England. Mandy specialises in providing remediation for clinicians in difficulty.
Who should attend?
East of England doctors and dentists in training, and Medical Trainee Initiative (MTI) doctors.
HEE EoE doctors and dentists in training that are International Medical Graduates (IMGs) are particularly encouraged to attend.
What will the workshop cover?
In this interactive session the workshop will be split into two parts:
- an interactive talk and introduction to key themes of reflective practice
- followed by a small group workshop where will be putting theory into practice, encouraging the participants to write a learning log together using the techniques discussed during the talk
Facilitator
Dr Tanya Leger is a post CCT GP in an ST4 Fellowship in HEE EoE. Trained in Cambridge, has produced some excellent work on safe reflective practice, which is relevant to all doctors in training, particularly IMGs.
Mailing list
None of the dates are suitable? Please add your name to the Communication Skills Workshop Mailing List Communication Skills : Mailing List