FAQs for Trainees
Your referrer will have discussed the referral with you, and the type of support they hope may be provided. You will be able to further discuss the reasons for the referral with your case manager.
You will be contacted by the PSU co-ordinator and will be offered an appointment to go and meet with your case manager.The meeting will provide an opportunity to discuss any issues, and to raise any concerns you may have.
Your case manager will be a senior clinician from the Region. Wherever possible, you will be allocated to a case manager who is not from your specialty or current Trust, in order that they maintain an external and neutral perspective.
This meeting is about supporting you and helping you progress with your training. It is usually expected that you attend during working hours, and given sufficient notice, your department will make arrangements for you to attend.
You are not obliged to engage with the PSU, but the purpose is very much about supporting you to make progress with your training. Your engagement demonstrates a professional commitment to your practice. If you don’t engage you may miss out on valuable HEEoE funded support.
Your individual support plan will be agreed between you and your case manager. Not every person seen requires additional support, but possible options include:
- Communication skills support
- Exam preparation
- Language support
- Independent occupational health advice
- Psychiatric assessment
- Career support
The same principles that apply when we consult with patients will apply. This means you can feel free to discuss your concerns, doubts, worries and anxieties with your case manager without fear that these will be shared with others without your express permission.
Exceptions to this rule apply, as you would expect, if you have serious difficulties and your case manager has good reason to believe that your safety or that of patients is at risk.
Records of your discussions with your case manager are stored separately from your main training file and only staff members of the PSU can access them.
With your permission a summary of your meetings with your case manager will be shared with key individuals, on a need to know basis, to support your training. These would usually include the referrer, your educational supervisor, programme director. You will have an opportunity to discuss and check this information first.
Your case manager will support you for HEEofE level issues until they are resolved.
You and your case manager are bound by the requirements of the GMC “Good Medical Practice” guidelines and all postgraduate specialty training is referenced by “The Gold Guide” (see links).
Our framework relies on issues being addressed at a local level first. In addition, we feel a referral is better received from an educator on your behalf as this provides a better structure for your support and we would want to explore with you what it was that makes you feel the need to access PSU level support.